Return, Refund & Cancellation Policy

1. No Return & No Refund

Unless otherwise required under applicable law, all confirmed orders are final and non-returnable and non-refundable.

• Change of mind or personal preference
• Incorrect selection of colour, design, size, quantity, or specifications by the customer
• Products no longer being required
• Difference in appearance caused by screen, lighting, photography, or display settings
• Minor variations in colour, texture, finish, pattern, or appearance that are inherent to the product or manufacturing process
• Delay caused by the customer, courier, transporter, or circumstances beyond our reasonable control

Customers are requested to carefully verify all product details before confirming an order.

2. Order Cancellation

Once an order has been confirmed, processed, manufactured, customised, packed, or dispatched, it cannot be cancelled.

Cancellation requests, if accepted at our sole discretion, must be made before processing or manufacturing begins. For customised, made-to-order, or specially manufactured products, cancellation may not be permitted once production has commenced.

3. Damaged or Incorrect Products

If you receive a product that is damaged in transit, defective, or materially different from the product ordered, notify us within 48 hours of delivery.

• Order or invoice details
• Clear photographs and/or videos of the package and product
• Photographs of the shipping label
• A description of the issue
• Any other information reasonably required to verify the claim

Claims submitted after this period may not be considered.

4. Inspection & Resolution

All damage, defect, or incorrect-product claims are subject to verification by our team.

• Replace the affected product or part thereof
• Repair or rectify the affected product
• Provide another appropriate resolution as permitted under applicable law

A refund is not automatically provided merely because a claim has been submitted.

5. Transit Damage

Inspect the package and product immediately upon delivery. Where possible, record an uninterrupted unboxing video showing the package, shipping label, packaging condition, and product from the moment the package is opened.

Failure to provide sufficient evidence may affect our ability to verify a transit-damage claim.

6. Customised & Made-to-Order Products

Customised, personalised, made-to-order, or specially manufactured products are strictly non-returnable and non-refundable, except where a different remedy is required by applicable law or where the product is established to be defective or incorrectly supplied by us.

7. Refund Processing

Where a refund is approved by us or is otherwise required under applicable law, it will be processed using the original payment method wherever reasonably possible.

Processing time may depend on the payment gateway, bank, or financial institution involved. Any applicable deductions, charges, or adjustments will be communicated where relevant and permitted by law.

8. Delivery Refusal

Customers should not refuse delivery solely because they have changed their mind or no longer require the product. Refusal of delivery does not automatically constitute cancellation or create an entitlement to a refund.

9. Product Variations

Due to differences in manufacturing batches, materials, lighting, photography, displays, and other factors, minor variations in colour, texture, finish, dimensions, or appearance may occur.

Such minor variations will not ordinarily be considered a defect or valid reason for return or refund.

10. Customer Responsibility

Before placing an order, customers are responsible for verifying all relevant product information.

• Product name and design
• Dimensions and quantity
• Colour and finish
• Material and specifications
• Installation requirements
• Delivery details
• Any other information relevant to the intended use of the product

Once an order is confirmed, the customer is deemed to have accepted the selected product and order details.

11. No Unauthorised Returns

Products must not be returned without prior written approval from our team. Any unauthorised return may be refused or sent back to the customer, and we are not responsible for loss or damage arising from an unauthorised return shipment.

12. Exceptions Required by Law

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that cannot lawfully be excluded or restricted under applicable laws and regulations. Where applicable law provides a mandatory right to cancellation, replacement, repair, refund, or another remedy, those rights prevail over this policy.

13. Policy Changes

We may update or modify this Return, Refund & Cancellation Policy from time to time. Any changes will be posted on this page with the updated effective date.