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Legal
Please read this policy carefully before placing an order with Panache Decor Suppliers.
Effective date: 12 August 2026
Unless otherwise required under applicable law, all confirmed orders are final and non-returnable and non-refundable.
Customers are requested to carefully verify all product details before confirming an order.
Once an order has been confirmed, processed, manufactured, customised, packed, or dispatched, it cannot be cancelled.
Cancellation requests, if accepted at our sole discretion, must be made before processing or manufacturing begins. For customised, made-to-order, or specially manufactured products, cancellation may not be permitted once production has commenced.
If you receive a product that is damaged in transit, defective, or materially different from the product ordered, notify us within 48 hours of delivery.
Claims submitted after this period may not be considered.
All damage, defect, or incorrect-product claims are subject to verification by our team.
A refund is not automatically provided merely because a claim has been submitted.
Inspect the package and product immediately upon delivery. Where possible, record an uninterrupted unboxing video showing the package, shipping label, packaging condition, and product from the moment the package is opened.
Failure to provide sufficient evidence may affect our ability to verify a transit-damage claim.
Customised, personalised, made-to-order, or specially manufactured products are strictly non-returnable and non-refundable, except where a different remedy is required by applicable law or where the product is established to be defective or incorrectly supplied by us.
Where a refund is approved by us or is otherwise required under applicable law, it will be processed using the original payment method wherever reasonably possible.
Processing time may depend on the payment gateway, bank, or financial institution involved. Any applicable deductions, charges, or adjustments will be communicated where relevant and permitted by law.
Customers should not refuse delivery solely because they have changed their mind or no longer require the product. Refusal of delivery does not automatically constitute cancellation or create an entitlement to a refund.
Due to differences in manufacturing batches, materials, lighting, photography, displays, and other factors, minor variations in colour, texture, finish, dimensions, or appearance may occur.
Such minor variations will not ordinarily be considered a defect or valid reason for return or refund.
Before placing an order, customers are responsible for verifying all relevant product information.
Once an order is confirmed, the customer is deemed to have accepted the selected product and order details.
Products must not be returned without prior written approval from our team. Any unauthorised return may be refused or sent back to the customer, and we are not responsible for loss or damage arising from an unauthorised return shipment.
Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that cannot lawfully be excluded or restricted under applicable laws and regulations. Where applicable law provides a mandatory right to cancellation, replacement, repair, refund, or another remedy, those rights prevail over this policy.
We may update or modify this Return, Refund & Cancellation Policy from time to time. Any changes will be posted on this page with the updated effective date.
14. Contact Us
For questions or eligible claims regarding returns, refunds, cancellations, damage, or defective products, contact us using the details below.
+91 92748 48688
panachedecorsuppliers@gmail.com
By placing an order with Panache Decor Suppliers, you acknowledge that you have read, understood, and agreed to this Return, Refund & Cancellation Policy.